Processing Time:

We strive to provide you with the fastest delivery, normally, it takes 3-5 business days to process and dispatch your order.
Due to the complexity of their creation, our handcrafted jewelry pieces might need more time to process (5-7 business days). Each piece is carefully handcrafted, resulting in a one-of-a-kind item. We appreciate your understanding and patience with this.

Shipping info:

A shipment takes 7-30 business days to arrive. Shipping Fee is included in the product price. The countries and areas we can reach to: Australia, Canada, Denmark, France, Germany, South Korea, Sweden, United States (US).
Your orders will be shipped by Yanwen Express.
If you want to return or exchange the product, please check Returns & Exchanges.

The standard of shipping:

We offer free shipping to Australia, Canada, Denmark, France, Germany, South Korea, Sweden, United States (US).

What to do if parcel has not reached within the normal time frame?

We are welcome any email about your confuse including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at help@ooak.me. We will take immediate remedial actions.

Shipping country

The countries and areas we can reach to: Australia, Canada, Denmark, France, Germany, South Korea, Sweden, United States (US).

About Tax

OOAK is not responsible for Duties and Taxes. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.